Thursday, March 27, 2008

Western Manufacturing - No Toyota Way ... I Assume

I love real stories so I have to share this one with you.

I ordered a module sofa few weeks back and yesterday I finally got it. After I got rid of the packaging I noticed that the pieces were wrong (or that the sofa would be more modern than expected ;) ).

I wonder what would happen if the manufacturer would use one-piece-flow instead of mass production including inventories. At some point of the flow someone would go "hmm, something is probably wrong here ... either the order is wrong or our flow is broken". What happened here (most probably) was that some guy got the first piece of sofa and then some other guy got the second one and yet another guy (or two?) packaged it all. No communication happened in between so end result is X weeks of wasted production time (+ rework), unsatisfied customer and no improvement to manufacturers processes (lack of kaizen, maybe).

Anyway I am happy with the quality of materials and wishing to get the sofa soon.

1 comment:

Antti said...

I don't see the problem here; to me it provides just the right amount of physical separation from the better half :D And twice as much landing space for snacks and drinks :)